A Return Merchandise Authorization (RMA) number is required for all maintenance or repair requests. Click on the appropriate form to request a RMA number.
Maia Pro, Julian Duo, Julian, Pulse Pro, Sol Pro, Sol, Semi 10, Spiro or ROC Form
Maxx, Maia, Maia Duo, Semi 5, Semi 5 Duo, Semi 3, or B2 Form
Important Information-
- Instructions and your RMA Number will be emailed to you within 1-2 business days.
- Once your equipment has been received, work usually takes around 10-15 business days to complete, repair times can vary.
- Loaner machines, when available, rent for $100 a week. The rental fee starts when the machine is shipped and ends when the machine is returned to our office. Loaner machines must be returned within 3 business days upon the delivery of your machine. Please contact us at Support for machine availability.
- Please see our Warranty page for more information regarding charges for machine repair or maintenance.