To send your equipment for service or repair, please request a Return Merchandise Authorization (RMA) number.
Submit an RMA Request
Complete and submit the RMA Request Form with all required equipment information.
Within 1–2 business days of submitting your request, you will receive an email containing:
- Your RMA number
- Facility shipping address
- Detailed return instructions
Repair Timeline
- Service and repair: 10–15 business days after we receive your equipment.
- Return shipping: Please allow an additional 3–5 business days for delivery back to you
Packaging Instructions
To prevent damage during transit:
Pack your equipment securely in a double-wall, heavy-duty box
Use adequate protective materials such as bubble wrap
If available, use the original box and packaging materials
Shipping boxes and packing supplies can be purchased from retailers such as: The UPS Store, U-Haul, Staples, or Office Depot. We don't provide shipping boxes.
Shipping Guidelines
Select “Signature Required” for delivery
Use a carrier that provides tracking, such as UPS or FedEx
Retain your shipment receipt and tracking number until your equipment has been delivered to our facility