Please check your spam/junk folders, if you feel that our emails are not making their way to your inbox. If you have a Gmail account, please check your Promotions folder as they may also filter there. If you have an iCloud or any other Apple-owned email domain (@mac.com, @me.com etc.), you might consider using a different email on file as Apple's email security frequently flags any type of broadcast email as spam and block it from ever making it to your inbox.
It will also be beneficial to go into your email settings and whitelist the following email addresses to help ensure delivery to your inbox:
If you are still having issues receiving emails after adjusting your email settings, feel free to call 1-833-MagnaWave (833-624-6292) for further assistance.